Terms and conditions

By placing an order with us you will be deemed to have read understood and agreed to these terms and conditions. Please contact us before placing an order with us if you are unhappy with any part of these terms and conditions either by telephone +44 (0)1730 817778 or email enquiries@rainmac.com.

Once you have placed an order with us we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Rainmac for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

By placing an order via this website you are making an offer to Rainmac to purchase the goods detailed in your order upon the terms described in your order.

Payment

Your credit/debit card will be authorised when your order is placed and processed. This doesn't affect your statutory rights.

Rainmac accepts on line payment in a secure environment by credit or debit card. We currently accept VISA, MasterCard, Delta and Switch cards. All transactions on your statement will be shown in pounds sterling (£).

Prices and availability of goods are subject to change without notice.

Delivery

A delivery charge will be added to your order where appropriate. Please see Delivery & Returns for details.

Taxes

All prices quoted on this website are accurate at the time of publication and are in pounds sterling (£) and inclusive of UK sales tax, VAT (value added tax) at the current rate. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate is 20%.

Products exported to jurisdictions outside the European Community are not subject to UK VAT, the tax will be deducted from the cost. However, customers should be aware that duties and or taxes may well be payable in their own countries if products are imported. You are responsible for any import duties and taxes that may be due as we have no control over these charges and cannot predict them. The payment of any import taxes should be considered when you make your purchase and we recommend that you contact your local customs office for more details.

Your right to cancel

You may normally cancel your order, once it is accepted by us for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Our Guarantee to you

If your credit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obliged to take responsibility for the rest. We will use our reasonable endeavours to work with your credit card company to minimise the hassle to you.

We guarantee all our products unreserveably for 12 months from date of purchase against all reasonable wear and tear. This doesn't affect your statutory rights.

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However occasionally a product will be out of stock and if this is the case this will be highlighted on our website. If you wish we can email you when the item is in stock. All dates quoted for delivery are estimated delivery times and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted after 4.00 pm will be despatched the following working day.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, specifications and descriptions on this website are not intended to be binding and are intended to give a general description of the products. While colour reproduction is a close representation we cannot accept any responsibility for any variation to colour caused by the browser software or computer system used by you.

Email promotions (e shots)

The offer in the e shot is valid on the web only when you click through via the e shot and purchase. One offer per customer. The offer is subject to availability on full priced items only. The offer cannot be used in conjunction with any other offer or discount.

Free delivery Offers

The promotion is valid as explained in checkout. The promotion can be used in conjunction with any other offer or discount and is limited to standard delivery charges. We retain the right to with draw this offer at any time.

Returns

You may return within 30 days from the date of despatch for a full refund. For more information, please refer to our Delivery and Returns policy.

Exchanges

Rainmac will be happy to exchange item within 30 days from the date of despatch. For more information, please refer to our Delivery and Returns policy.

Refunds

In the event of the need to return your payment, we will refund you utilising the same payment method as the original transaction. For example, refunds in respect of credit card transactions will be made by the credit card company.

Disclaimer

Rainmac does not seek to exclude or limit liability for death or personal injury arising from its negligence or of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided for above, neither Rainmac nor any associated company shall be liable to you by reason of any representation, or implied warranty condition or other term or any duty at common law, or under the express terms of the contract or in negligence(whether on the part of Rainmac or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage , including but not limited to loss of profit or saving costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of products or their use or resale by you .

The entire liability of Rainmac under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products.

Rainmac will not be liable to you or be deemed to be in breech of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform and of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control

Rainmac may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the express permission in writing of Rainmac.

Copyright and trade mark

The contents of these pages are the copyright of Rainmac Ltd. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:-

Copy, print, or download extracts of the material on this website for the sole purpose of using the website in good faith for domestic use or placing an order with Rainmac Ltd and copy, print or down load extracts for the purpose of sending to third parties for their personal information provided that you do not seek commercial advantage or benefit from doing so and that you acknowledge us as the source of the material.

Our Terms and conditions and the use of the website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights

This site and its Terms and Conditions have been designed to use within the UK and under UK law.

We are happy to consider orders for products from outside the UK, but give no warranty, express or implied, that the use of this website or the placing of any order through the website from outside the UK complies with any applicable non-UK laws or regulations. Products or promotions not permitted under your local law are not offered to you.